Support Center
Contact Us
Choose the best way to reach our team based on your needs:
Technical Support
For technical issues, bugs, or product questions
Response time: Within 24 hours
Sales & Business
For pricing, plans, partnerships, and enterprise inquiries
Response time: Within 24 hours
General Information
For general questions and information about SmiloAI
Response time: Within 48 hours
Frequently Asked Questions
How do I create an account?
Visit smiloai.com and click on the "Ücretsiz Dene" (Free Trial) or "Giriş Yap" (Sign In) button. Follow the registration steps to create your account.
I forgot my password. How do I reset it?
Click "Giriş Yap" on the homepage, then select "Şifremi Unuttum" (Forgot Password). Enter your registered email address and follow the instructions sent to your inbox.
What features does SmiloAI offer?
SmiloAI provides AI-powered CRM, bulk email campaigns, business finder, product finder (Alibaba/1688 integration), AI call center, data analytics, workflow automation, and API integrations.
Is my data secure?
Yes. We use industry-standard encryption (AES-256, TLS 1.3) and comply with GDPR and KVKK regulations. Read our Privacy Policy for full details.
How do I cancel my subscription?
You can manage or cancel your subscription from your account settings in the SmiloAI console. Alternatively, email support@smiloai.com for assistance.
How do I delete my account and data?
Send a request to support@smiloai.com with the subject "Account Deletion Request". We will process your request within 30 days in accordance with GDPR/KVKK regulations.
Which platforms is SmiloAI available on?
SmiloAI is available as a web application accessible from any modern browser. Mobile apps for Android and iOS are also available.
What languages does SmiloAI support?
SmiloAI currently supports Turkish and English interfaces. Our AI features work with multiple languages.
Additional Resources
- Privacy Policy — How we collect, use, and protect your data
- Privacy Policy (English) — English version of our privacy policy
- Terms of Service — Rules and conditions for using SmiloAI
App Permissions
SmiloAI may request the following permissions on your device:
- Camera: For profile photo capture and document scanning
- Storage: For saving exported reports and files
- Notifications: For real-time alerts about campaigns and CRM activities
- Microphone: For AI call center voice features
- Internet: Required for all cloud-based features